Nice title especially if you’re in the lumberjack business. 🙂 All kidding aside. Support engineers rely 100% on these things and if we’re asking for them please don’t hesitate to provide them.
It has been ventilated a fair amount of time that some people see this as some sort of “delay-tactic” from support engineers but nothing can be farther from the truth. Main reason is that we don’t get any benefit anyway, it doesn’t solve your problem nor does it dismiss us from providing you a timely solution to your problem..